At Elite Extrusion we use only the highest quality materials and the most advanced technology to produce superior film.

Elite's films are rigorously tested for quality and to ensure your specifications are met

Our films are engineered for the best machine performance and can be customized to meet your special applications

Increase shelf-life!

OTR & WVTR up to 30% to 40%

better than typical poly!

Railcar storage of raw materials ensures on-time delivery of your film

Jobs at Elite Extrusion

Customer Service Representative

We have an opportunity available for an experienced Customer Service Representative.

 

Responsibilities include, but not limited to:

  • Respond to inbound calls and emails from customers looking to place orders
  • Work with warehouse and pre-press personnel for order accuracy and timely shipment
  • Manage backorder/out of stock items
  • Issue credits
  • Track orders and packaging slips
  • Follow up on order status with customer
  • Prepare bill of ladings, warehouse shipment labels and billings each day
  • Work with transportation companies to provide customer pickup and delivery dates
  • Handle customer inquiries/complaints in a diplomatic, efficient and knowledgeable manner
  •  Assist management in maintaining appropriate inventory levels (AMICS system, including the purchase of parts and materials
  • Prepare marketing binders
  • Answer phones and greet guests
  • Assist with miscellaneous projects, mailing, faxes, etc. as needed
  • Participating member of the AIB Mock Recall team

 

Education and Experience:

  • MUST have a high school degree, prefer some college coursework
  • MUST have at least 2 years of customer service experience in a technology or manufacturing environment
  • MUST be proficient in QuickBooks, Microsoft Word, Excel and Outlook
  • MUST have excellent communication skills and phone skills
  • MUST be highly organized and thrive in a deadline oriented, fast paced environment

 

Required Qualifications:

  • Able to take initiative and identify areas to streamline processes and implement improvements
  • Mathematical skills are necessary for creation of estimates and billing
  • Self-starter, ability to work independently
  • Able to work well and accurately under pressure
  • Ability to multi-task successfully
  • Strong problem solving talents
  • Helps ensure all policies and procedures for the company and the American Institute of Baking (AIB) are followed

 

If you enjoy working in a fast-paced environment that is focused on the employee and customer then apply on-line with your resume, cover letter, and salary requirements to allyssa@eetfilm.com.  

 

RESUMES WITHOUT SALARY REQUIREMENTS WILL NOT BE CONSIDERED

 

EEO

 

Candidates are pre-screened via a phone interview. Pre-hire physical, drug test and background checks are conducted. Compensation is competitive, including health benefits, vacations, holidays and 401K Plan. All candidates are pre-screened via phone interview, drug test and criminal background check.